Customer Rewards

Our customer rewards program is called S Club. Membership to S Club begins automatically, the day you move in and remains in place throughout your entire stay with us.

Experience Real Financial Incentives:

• FLEX Payment Options*: Just in case you need another week or so to get caught up, we will let you pay your monthly rent in two payments!
• Instant Application Approval Process*: Demonstrate your ability to pay rent, and we'll process your full application and provide an answer the same day!
• Transfer Concierge Service*: A seamless way to move, if you are relocated to a new area that is near another Sequoia Community.
• New Move-in Guarantee*: If you are dissatisfied with our community within 30 days of your move-in, we will let you out of your lease with proper written notice.
• 72 Hour Service Request Guarantee*: We promise to respond to any service request within 72 hours or we will credit you one day's worth of rent for each day missed.
• Deposit Cash Back*: Have you been with us more than two years? If so, we will cut you a check for half the amount of your security deposit. No questions asked.

Experience Service:

Our Sequoia team members, do all that they can to make the experience matter for you each day. Therefore we offer the following set of services at all Sequoia locations.*

• Dry Cleaning: Limited on time? If so, simply drop your dry cleaning off with our office. We'll send it out and notify you when it returns!
• Package Delivery: We not only accept and sign for your packages, but with your permission we'll deliver them to your home and leave them inside for you.
• Facility Rental: If you are planning on having a party in one of our recreational facilities, we'll gladly put up a "Party in Progress" sign with a complimentary bouquet of balloons.
• Accent Paint: We've pre-selected a palette of six accent colors for you to choose from. We are delighted to paint one custom wall of your choice at move-in.
  
  Accent colors may vary by computer monitor.
• Refreshment Bar: Each of our communities is adorned with our signature refreshment bar. Come down to the office daily to enjoy complimentary bottled water, coffee, and tea.
• Events: Each of our communities hosts events every three months. These range from poolside barbeques to dessert and coffee by the stars.
• Frequent Referral Program: Team Sequoia is committed to creating referral-worthy relationships with our existing customers. If we have accomplished this goal, there is no better way to show us you're happy than by referring your friends and family. To return the favor, we are pleased to offer a frequent referral program that allows you to earn more money each time your referral moves in!
  • 1st referral = $100
  • 2nd referral = $150
  • 3rd referral = $200
  • 4th referral & beyond! = $250

*Not all elements of the S Club program are available at all properties. We reserve the right to change programs and pricing at anytime. You must visit the on-site management team, at the property you reside, to receive details about qualifying criteria and enrollment for FLEX Pay, Instant Application Approval, Transfer Concierge, 72 Hour Service Request Guarantee, Deposit Cash Back and New Move-In Guarantee.